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What are Alerts?

Alerts are designed to help you stay informed about safety and crime issues in your area.  You can choose to receive alerts by e-mail, by text message or by voice message.

Who can send Alerts?

The Neighbourhood Alert system is a large, highly secure database that links various Information Providers with registered users of several secure websites throughout Scotland and the wider UK.  Information Providers for the purpose of the Safer Rutherglen pilot project include Police Scotland, Scottish Fire & Rescue Service, South Lanarkshire Council and Neighbourhood Watch Scotland.  These Providers cannot automatically see your details or send you information.  You have to give specific permission in order for them to be able to see your details and send you Alerts.  you can also withdraw this permission instantly and control what priority of messages you wish to receive. 
 

What are the Alerts for?

Alerts are sent by email and text message and can be delivered by recorded or automated voice through your landline or mobile telephone.  Alerts are primarily sent to let you know about crime or community safety issues in your area or particular threats that you should be aware of.  You will also receive information about how to keep yourself and your community safe.  Neighbourhood Watch may wish to send information regarding crime trends, problems or to let you know about meetings. 
 

How can you stay in control?

You are in charge of how, when and what messages are sent to you.  By signing into your account at this website, you can choose what method of delivery is used for an Alert depending on what time of day it is.  You can stop all Alerts with one click or you can simply raise the priority level that you are prepared to accept.

Screenshot of the administration screen for addusting your community message requirements
 

Choose the priority of messages you want to receive

The message setting tools allow you to control the priority level of alerts you wish to receive.  You can choose only to receive Priority 1 or 2 messages (Disaster warnings etc) or elect to receive Priority 5 messages (everything).  

When you first join, the default configuration is set to level 5 and will deliver text messages or voice calls (if you choose to receive these) between the hours of 8am and 8pm only.
 

The message settings also allow you to choose to receive a copy of all your Alerts by email, a copy will also be placed in your own Message Archive which is available to you when you log in.
 

How do I start receiving Alerts?

Click on the 'Join' button above and tell us how to communicate with you.  You will start receiving relevant, timely alerts.  And any time you wish to change your settings, you can come back and use the 'Sign In' button to get access to your account.
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